Responsible Gaming
at elexbet

At elexbet, responsible gaming is not a regulatory checkbox — it is a core value that shapes how we design our platform, how we train our support team, and how we communicate with our players in Bangladesh and beyond. We understand that gambling, for the vast majority of people, is a fun, harmless way to add excitement to cricket matches, football fixtures, and favourite casino games. But we also know that for a minority of individuals, gambling can become problematic.

Our responsible gaming programme is built on four pillars: prevention, awareness, intervention, and support. We invest in tools and processes that help every player set meaningful boundaries, recognise the early signs of problem gambling, and access expert help quickly when needed. We do not profit from players who are gambling beyond their means — identifying and supporting at-risk players is not only the right thing to do, it is central to building a platform that Bangladesh players can trust for the long term.

All responsible gaming tools described on this page are available free of charge to every registered elexbet account holder. You do not need to justify or explain your decision to use any of these tools. Simply contact our support team at support@elexbet and your request will be processed promptly and without judgment.

elexbet enforces a strict minimum age requirement of 18 years for all registered accounts. This is a firm policy — no exceptions. During the registration process, every new user is required to confirm that they are aged 18 or older. We then conduct identity verification checks as part of our standard KYC (Know Your Customer) procedure to confirm that the date of birth provided is accurate.

Documents accepted for age verification include a valid National Identity Card (NID), a Bangladesh passport, or another government-issued photo identification document clearly showing the holder's full name and date of birth. Until age verification is completed successfully, withdrawals may be suspended and account features may be restricted.

Underage gambling is illegal and harmful. If you are aware of an individual under the age of 18 who is attempting to use elexbet, please report this immediately to our support team. We take underage access extremely seriously and will act swiftly on any such reports.

For parents and guardians concerned about a young person's online activity, we recommend the following freely available parental control tools:

• Gamban — blocks gambling websites across all devices on a network.
• Net Nanny — comprehensive parental control software with category-level filtering.
• Google Family Link — manage and monitor app usage and browsing on Android devices.
• Circle Home Plus — network-level parental controls covering all connected devices in a home.

One of the most effective ways to maintain control of your gambling budget is to set a deposit limit on your elexbet account. A deposit limit caps the total amount you can add to your account wallet within a defined time period, preventing you from spending more than you have consciously decided to budget for gambling entertainment.

elexbet supports the following deposit limit periods:

• Daily Deposit Limit: Sets the maximum amount you may deposit into your account in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: Sets the maximum amount you may deposit across any rolling 7-day period.
• Monthly Deposit Limit: Sets the maximum amount you may deposit across any rolling 30-day period.

Deposit limits can be set or reduced immediately — the new, lower limit takes effect right away. If you wish to increase an existing deposit limit, a mandatory cooling-off period of 7 days applies before the increase takes effect. This deliberate delay is designed to prevent impulsive decisions made during a losing streak from bypassing your own responsible gaming boundaries.

To set, adjust, or review your current deposit limits, contact our customer support team at support@elexbet or use the account settings section within your elexbet profile dashboard. Our support agents are available 24 hours a day, 7 days a week.

Sometimes a short break from gambling is all that is needed to regain perspective and re-establish healthy habits. elexbet offers a Time-Out feature that allows you to temporarily suspend your account for a defined period without the permanence of a full self-exclusion. This is ideal if you feel that gambling is beginning to consume too much of your time or budget, but you do not wish to close your account indefinitely.

Available time-out durations on elexbet include:

• 24-Hour Time-Out: A single-day pause — useful after a particularly long session or an unexpected loss.
• 7-Day Time-Out: A week-long break to reset habits and reflect on your gaming activity.
• 30-Day Time-Out: A month-long suspension, recommended if you have been gambling more frequently than intended.
• 90-Day Time-Out: A three-month cooling-off period for players who need a more substantial break before reassessing.

During any active time-out period:

• You will not be able to log in to your elexbet account or access any games or betting markets.
• You will not receive any promotional emails, bonus offers, or marketing communications.
• Any pending withdrawal requests will continue to be processed normally.
• Your account data and balance will be preserved and available when the time-out expires.

Unlike deposit limit increases, a time-out takes effect immediately and cannot be shortened or cancelled once activated. This is an intentional design choice — when you decide you need a break, elexbet ensures that decision is respected fully for the entire duration you selected.

Self-exclusion is the most comprehensive account restriction tool available on elexbet. When you self-exclude, your account is closed and you are blocked from accessing the platform for a minimum period of 6 months, with options extending to 1 year, 3 years, or permanently. Self-exclusion is the right option if you believe your gambling has become, or is at risk of becoming, a serious problem.

• 1
  Contact Our Support Team Email support@elexbet with the subject line "Self-Exclusion Request". State your registered account username and the exclusion period you require (6 months, 1 year, 3 years, or permanent).
• 2
  Identity Confirmation Our team will ask you to confirm your identity to ensure the request is actioned on the correct account. This is a quick, straightforward step carried out for your protection.
• 3
  Immediate Account Suspension Once confirmed, your account will be suspended immediately. You will receive a confirmation email and your account will be locked within minutes. Marketing communications will cease immediately.
• 4
  Balance Withdrawal Any remaining balance in your account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, Rocket, or bank account. This will be handled by our payments team within 3 working days.
• 5
  Reactivation Process At the end of the exclusion period, your account will NOT automatically reactivate. You must actively contact our support team to request reactivation, and you will be asked to confirm that you have reflected on your gambling behaviour and feel ready to return to responsible play. A 24-hour cooling-off period applies before reactivation is completed.

Problem gambling often develops gradually and can be difficult to recognise — especially from the inside. The following signs may indicate that your relationship with gambling has moved beyond healthy entertainment and is beginning to cause harm. If you identify with several of these signs, we encourage you to reach out for support immediately.

Recognising even two or three of these signs is a meaningful signal that it is time to pause, reflect, and seek support. There is no shame in reaching out — problem gambling is a recognised behavioural condition, not a character flaw, and effective help is available.

The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly — your responses are private and are for your own reflection only. If you answer "Yes" to three or more of these questions, we recommend speaking with a professional counsellor or contacting our support team to discuss the protective tools available on elexbet.

If you believe gambling is becoming a problem for you or for someone you care about, please do not wait. Help is available, and seeking it early makes a meaningful difference. elexbet's customer support team is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and without judgment. We are here to assist — not to judge.

In addition to elexbet's in-house support, we encourage players in Bangladesh who are experiencing serious gambling-related difficulties to reach out to professional counselling and support organisations. Problem gambling is a treatable condition, and trained counsellors can provide structured support, cognitive behavioural therapy (CBT), and crisis intervention services.

General guidance for seeking help with problem gambling includes:

• Talk to someone you trust — a close friend, family member, or colleague. Sharing the burden is often the first step toward recovery.
• Speak with a licensed counsellor or psychologist — mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer behavioural addiction counselling.
• Contact your bank — bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank, and other Bangladeshi financial institutions can help you restrict gambling-related transactions at the banking level, adding an additional layer of protection.
• Use blocking software — tools such as Gamban can be installed on all your devices to block access to gambling websites network-wide, complementing any account-level self-exclusion.